Policy - CraftBox17


Processing time

The time I need to prepare an order for shipping varies. For details, see individual items.

Estimated shipping times

  • United States : 3 - 9 business days

I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Payment Options

Secure options
  • Accepts Etsy gift cards

Returns & Exchanges

I gladly accept returns and exchanges

Just contact me within: 3 days of delivery

Ship items back to me within: 14 days of delivery

I don't accept cancellations

But please contact me if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
  • Items on sale

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Frequently Asked Questions

Custom and personalized orders

Please message me to see if I can make it.

Custom and personalized orders

Please message me to see if I can make it.

Sizing details

Please message if need sizing in cm.

Care instructions

Wash cold, delicate and dry with low heat for blankets and towels.
Wipe with lightly damp cloth for glass magnets.
For other items please message me.

Gift wrapping and packaging

Please message me who gift is for, what occasion, ie: boy baby shower, younger grandma birthday, just because, teenage Christmas gift......
You may recommend colors or pictures(like emoji paper) for paper and ribbon or bow please be specific I will try my best but no guarantee on colors or picture types. I will try my best to match your wrapping optionsâ˜ș.

Wholesale availability

Not available.

Legal imprint